FAQ's
 

The following is a brief introduction to our services and answers to frequently asked questions.
Please contact Supersoft by
E-Mail, Fax, or Phone for additional information. We only provide pre-employment screening services to businesses only.

Why pre-screen?
Employers have become painfully aware of the tremendous consequences of bad hiring decisions.
Pre-screening promotes safe and profitable workplace. It ensures success by minimizing people risk! Pre-employment screening is an effective risk management tool that has been proven to significantly reduce the risk of a bad hire.
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Reasons for Employment Screening:

To ensure you are hiring the right people.
To discourage applicants with something to hide -- just having a pre-screening program discourages applicants with a criminal background or falsified credentials to apply for your positions.
To eliminate uncertainty in the hiring process -- Employers have discovered that relying on instinct alone is not enough. Hard facts about your future team mate is essential.
Due Diligence -- all employers have a reasonable duty of care in the hiring process. This means an employer must take reasonable steps to determine whether an employee is fit for a particular job.
To encourage honesty in the application and interview process--Employers find that just having a background program will encourage applicants to be more forthcoming about their history.

Performing background screenings is not a guarantee that every bad applicant will be discovered but its rather a precautionary measure leading to minimizing of risks from bad hires. Engaging in a good screening program with due diligence and provides an employer with a great deal of legal protection.

 
How we do it?
Our program is integrated seamlessly in the hiring process. After receiving your applicant's written consent, SUPERSOFT searches numerous public and private records, and contacts schools, licensing authorities, previous employers, professional institutions and personal references.

SUPERSOFT is also available for consultations with our clients on background screening issues.

Is it legal?
All SUPERSOFT procedures comply fully with applicable legal standards. By using SUPERSOFT, employers legally protect themselves, and ensure that the rights of their applicants are being respected.

As an additional service, ESR will provide an applicant with the appropriate notices of adverse action

How long does it take?
SUPERSOFT reports are normally provided within five - seven working days in an easy to use written format.
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The reports highlights and summarize important information. For example, when a firm orders a verification report from us, we will give our client a breakdown of the important facts and highlight items that employers may be concerned about. In addition, where there is any negative information found, SUPERSOFT will provide guiedence on accepted industry standards for the use of that information.

In a situation where information is delayed for reasons beyond our control, such as the time to pull court records in sme cases, will sent you a written report within seven days. The report will indicate the reason for the delay, and when the supplement is expected. With SUPERSOFT clients are always informed up-to-date.

 
What does it cost?
A background screening by SUPERSOFT is typically less than the cost of a new hire on just the first day of employment. SUPERSOFT's standard Screening Packages are most competitive in the industry. Please contact us for a Quote.


Does Employment Screening risk alienating applicants?
The procedure is non-intrusive and respects a applicant's privacy rights. Good applicants are also anxious to work with qualified co-workers in a safe workplace.
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Our release form advises your applicant that:

”A background check is not only for the benefit of the company as a sound business practice, but also for the benefit of all employees.”

 
What's involved in setting up a screening program?
As part of the hiring process, your applicant signs the release forms we provide. They can either fax the forms to SUPERSOFT or may sign them online.


What if our company needs the information right away?
In the case of rush hire, an expedited report service is available when possible.


Why should a firm outsource this service?
Employment screening is a time consuming and detailed task that requires highly specialized knowledge base and resources. It is also subject to numerous legal regulations.
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Many firms have found that it is an inefficient use of their time and resources to attempt to perform a service so specialized and is benefial to have to outsourced efficiently and cost-effectively.

Even firms with fully staffed Human Resources or Security departments have found that outsourcing this service is more efficient and allows them to focus on tasks that can only be performed inside the company. Many HR and Security professionals also prefer that a new employee's first contact with their department not be a background check. Also, outsourcing this service does not leave a new employee feeling that confidential information about them is being obtained by peers within the firm.


 
Why SUPERSOFT?
SUPERSOFT serves as your own in-house screening specialists. We make it easy to protect your most valuable asset – PEOPLE.
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We specialize in background screenings. We combine human, legal and public records searching expertise in providing your company with fast, accurate and cost-effective pre-employment screening. We understand the importance of having a program that fits seamlessly into your hiring process. Unlike other firms, SUPERSOFT is not just a data gathering service providing raw data. In fact, our reports highlight and summarize the findings for easy reference and in-depth assessment. We look for "red flags" that may concern our clients and provide guidance when necessary.

Because the applicants we screen may become your trusted and valuable employees, the SUPERSOFT process is designed to respect applicant privacy and integrity.



Note:

As background screening consultants, we specialize in providing individual service to each client. We work closely with Human Resources and Security departments. Our goal is to build strategic partnerships with employers. In addition, part of our service is training, support and consultation.

SUPERSOFT actively opposes the disseminating of private and/or individually identified confidential information over the Internet. Completed reports can be either Faxed, E-Mailed or made available
on-line to a secured access area set up for each client.

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