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Infrastructure
Management Services
Our team of dedicated, multi-skilled
personnel takes care of your IT resources, leaving you free
to focus on your core Job function/ Business. While managing
your IT infrastructure, we help you optimize your IT resources
through well-defined processes and round the clock support.
We address your infrastructure management needs through best
practices approach and quality. Our Infrastructure Management
Services offering comes to you with aggressive service levels
and reasonable costs. We have capacities
to address the demands in the areas of Banking, Finance, Manufacturing,
IT Enabled Services and Software Development.
Our offering of Infrastructure Management Services
is a mix of Systems Management & Service Management.
Through Systems Management the core Infrastructure
layers comprising of Hardware, Operating System Support, Web,
Application, Database Support (Oracle / SQL), Storage &
Network / Security Vendor / Asset Management is addressed
– here we deploy appropriate team to ensure seamless
& continuous availability of Infrastructure.
Through Service Management the key concern areas like
Problem Management, Performance Management, Service Level
Agreements Adherence by Vendors, Performance Management, Configuration
(Asset/ License/ Change) Management & Service MIS are
addressed.
Onsite deployed of resources for Infrastructure Management
Services–
Helpdesk/ FM Engineers
o Desktop Support
o Standard Application Support
o First Level Server Support
Helpdesk Co-ordinators
o Facilitating the Helpdesk operations
Specialised Engineer deputation
o Solaris/ Windows/ Linux
o Database Administrators
o Network/ Security Administrators
o Application Management (if trained)
o Messaging Infrastructure Management
o Server based computing infra Management
Program Manager
o Overall responsibility for a customer with multiple
locations
As a part of the Infrastructure Management, we keep the customer
updated on a regular basis on the IT infrastructure performance
by means of periodic reporting.
The offering from Ashtech is an SLA driven approach
with Penalty option incase of non-adherance.
Ashtech maintains records as per the preference of the customer
:-
- Excel based Reports
- Web based Helpdesk System – this is determined by
the size & infrastructure available for deployment
- Client/ Software based Helpdesk system
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