The IT infrastructure is no longer single platform environment with few entities. The infrastructure is ever growing & is disparate/ hetrogenous. It is a mamoth task in many environments to manage infrastructure efficiently.

Server Management

Most Server environments are getting to be a 24 * 7 * 365 kind of operation. It is becoming imperative that the management is proactive – the problem needs to be known in advance or atleast it needs to be known when it occurs & also there is a need to have a Self-healing (rule based) approach.

Desktop Management

When it comes to Desktop – there is an increasing need for standardisation, patch updates, software distribution, Asset information/ control, Anti-piracy control, License Management, etc. Getting this done manually is a huge task & also time consuming – adding to all this is the Availability Window for the activity.

Network Management

Most organisations have multiple branches, has connection to Internet, Extranets with Customers/ Suppliers. It is an Network WEB which is Complex & difficult to manage.

It is becoming the need for most customers to have a centralised view of the network & get proactive alerts on the Link status, etc. Also managing the configurations of the devices from a single console is becoming important. The data collected enables appropriate analysis, etc.

Security Management

Security is a key concern for most organisations – the concern is not only external threats, but also internal.

Security devices like Firewall, IDS’s need to be in Control of the Security Manager. As organisations grow in terms of locations, no. of links, etc. – managing the security devices individually is becoming very difficult.

Most customers need to have a centralise Control Station for all the Security Devices. This enables them to have a control on the configuration, access list definition, patch/ signature updates, etc.

Identity Management

Organisations are growing, becoming competitive. People resources are being added, removed. It is becoming very important that the entitlements are defined for the various users & resources beyond the entitlement are not avbl. for access.

When a User joins an organisation – it should become very seemless for the user. Upon a single login – the user should get access to all applications he is required to use. Also the organisation recognises the user & provisioning happens as defined. The user may be recognised thru various technologies spanning from a simple user login/ password to SMART cards based Identity systems.

When a User leaves an organisation – it is very important that the access to the various applications, mail, etc. are removed immediately upon departure of the user. The need is that the user be disabled in one application, resulting in disablement of access to various other applications.

Various other solutions like Anti-virus management, Patch management, Quality of Service, etc. forms part of this solution offering. If you are interested, we can make available more information.