AshTouch's Web Contact Centre and
Asset Tracking system is designed to handle Pre and Post Sales Inquiries
and Service Requests. These interaction can be linked to assets owned and/or
sold by the organisation.
People can either log on via the web or phone and register their which are
automatically directed to the persons responsible for resolving the issue.
The Asset Tracking system is designed to suit the needs of Organizations
with a large number of assets deployed with employees and customers. The
tracking system provides the essential link between the following functions:
- Listing the assets sold or deployed
with anyone along with key information.
- Enabling users of the asset to
record complaints / service requests related to the asset.
- Automatic routing and tracking
these service requests till their resolution.
- Maintaining a service history
of the asset.
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