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Service
Requests and Complaints Management |
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Service requests, complaint and other
post sales service activities are recorded and tracked by relevant
groups with supervision to ensure satisfactory closure. |
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Forms
Movement |
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User can create forms in widely used
tools and provide them to specified users and groups. These forms
ensure that precise information is gathered and delivered to the appropriate
person or groups for knowledge and action. |
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Web
based Contact System with Asset Tracking |
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AshTouch's Web Contact Centre and Asset
Tracking system is designed to handle Pre and Post Sales Inquiries
and Service Requests. These interaction can be linked to assets owned
and/or sold by the organisation. |
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Document
Storage and Retrieval / Knowledge
Management |
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Scanned documents, and computer generated
documents, of any nature can be stored in a central location. Access
to these documents is global, but need based with a full implementation
of Librarian functions and access tracking. Information from traditional
IT sources can be distributed using the document management system.
Search engines can hunt within pre-specified documents that are centrally
stored. All interactions on the system is available for data mining
with strong access control |
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Corporate
Intranets |
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Most organisations have an informative
static web site to showcase the different facets of a company. AshTouch
is eminently suited for deployment as a corporate intranet with it's
functions for employee directory, bulletin boards, group messages,
central library for documents, personal productivity tools, online
chat, issue resolution and document flow. |
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Sales
Force Empowerment |
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Provides a medium for two-way communication
with the sales force of the company. Records day to day interaction
with new and existing customers, enables central storage and controlled
access to literature, brochures, forms, letters, emails, contracts
and other documents. The executives have access to the shared planners,
schedulers and reminder functions for better co-ordination. The group
messaging design allows sharing of interaction, to update and seek
advice so as to conclude satisfactory customer interactions. |
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Inquiry
Management |
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Inquiries and sales opportunities are
routed to different groups based on flexible criteria. Subsequent
interactions are stored for future reference. Escalations and Information
can be moved around to different groups as the situation requires. |
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Issue
Resolution |
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Inter-office and inter-departmental
issues can be shared and tracked to resolution whilst maintaining
a history of the resolution process. |
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Email
and Message Archival |
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As email volume rises day by day, organisations
face a serious threat of losing track of communication and commitments.
For the individual, the problem is equally important, as it's an uphill
task to file and search for relevant email messages. AshTouch can
be integrated to existing corporate and can store mail with full text
index for quick search and retrieval spanning large volumes. |
Download Application Notes
