AshTouch is a CRM product from Ashtech Infotech Pvt. Ltd. The company is based in Mumbai, India and is in the software and system integration industry since 1984. The organisation was founded by Saurin Shah and Hiten Patel as a software development company in 1984 under the name of Patel & Shah Associates. As the scope of services and activities grew, the partnership was incorporated into its current present entity; Ashtech.

Profile of Ashtech Infotech Pvt. Ltd.

Nature of Business:

• Ashtech is a "Full Service" IT company. The services cover the full range of corporate IT requirements from Hardware, software, and manpower deployment. The company today has employee strength of approximately 210 persons. Current Turnover is arround RS. 400 million (approximately US$ 8 million)
  
  
• The company has 3 divisions:
  • Software Products and Project Services
  • System & Network Integration
  • Service and Support division

Software Division:

• Products : AshTouch, a web absed eCRM product based collaborative messaging technology and Group Ware.
• Projects : Web based Business Processes (detailed list available see www.ashinfo.com)
• Platforms:
  • Web Based technology: Java, EJB, ASP, PHP
  • Application Server : IBM's WebShpere
  • Traditional Client Server Technology: Visual Basic, Power Builder, MS SQL, Oracle and DB2
  • Operating Systems: Microsoft Windows 2000, Linux, Unix
  • Database : Oracle, DB2, Ms SQL and My SQL

Domain Knowledge:
• Business processes
• Collaborative Workforce automation system
• Knowledge / Library Management
• Document Management, storage & retrieval system
• Integrated E-mail & corporate message archival
• Complaint management system
• Inquiry management system
• Corporate Asset Tracking system
  

Infrastructure for Software development:
• Internet Connections: 128 kbps Leased circuit via Microwave Link for Internet Connectivity.
• Servers : Separate servers for e-mail, JSP Web Hosting, Oracle, and IBM's WebSphere Application server
• Internet Hosting: In-house infrastructure of Linux web servers and mail servers with in-house Linux/IIS expertise. Cisco Fire wall and Microtrend Anti-virus Web Gateway
• Collaborative messaging for project control and documentation
• Document Management system for electronic file storage
• In house HTML and Design Division
• Cisco 100 MBPS switches and Cisco Routers
• 100 MBPS Structured cabling

System & Network Integration Division:

• Hardware and Network System Integration
  • Intel and RISC servers, SANs, Backup Systems, Operating system and Database installation. Windows, Linux and Unix.
  • Customer profile is that of the Larger Customer
    
    
• Partners
  • Compaq, IBM, Hewlett Packard, Sun Micro systems
    
    
• Network Integration
  • Network Cabling - Copper and Fiber
  • Planning and installation of Hubs, Switches and Routers
  • Point to Point leased lines with meshed topology
  • VPNs using Private networks and Internet
    
  • OS configuration to work with WANs
    
    
• Partners
  • Cisco, 3COM, Lucent technologies, Cabletron

Service and Support Division:

• Authorized Service Center for Compaq, HP and ACER
  • Service on behalf of these principals
  • Board and chip level repairs for the Customer Support Division
    
    
• Customer Support Division for Field Service
  • Annual Maintenance Contracts
  • Facilities Management
  • Engineer Deployment
  • OS and Database Integration and support
  • User Help Desks