AshTouch - Applications

| Service Requests and Complaints Management
| Service requests, complaint and other post sales service activities are recorded and tracked by relevant groups with supervision to ensure satisfactory closure.
| Forms Movement
| User can create forms in widely used tools and provide them to specified users and groups. These forms ensure that precise information is gathered and delivered to the appropriate person or groups for knowledge and action.
| Web based Contact System with Asset Tracking
| AshTouch's Web Contact Centre and Asset Tracking system is designed to handle Pre and Post Sales Inquiries and Service Requests. These interaction can be linked to assets owned and/or sold by the organisation.
| Document Storage and Retrieval / Knowledge Management
| Scanned documents, and computer generated documents, of any nature can be stored in a central location. Access to these documents is global, but need based with a full implementation of Librarian functions and access tracking. Information from traditional IT sources can be distributed using the document management system. Search engines can hunt within pre-specified documents that are centrally stored. All interactions on the system is available for data mining with strong access control
| Corporate Intranets
| Most organisations have an informative static web site to showcase the different facets of a company. AshTouch is eminently suited for deployment as a corporate intranet with it's functions for employee directory, bulletin boards, group messages, central library for documents, personal productivity tools, online chat, issue resolution and document flow.
| Sales Force Empowerment
| Provides a medium for two-way communication with the sales force of the company. Records day to day interaction with new and existing customers, enables central storage and controlled access to literature, brochures, forms, letters, emails, contracts and other documents. The executives have access to the shared planners, schedulers and reminder functions for better co-ordination. The group messaging design allows sharing of interaction, to update and seek advice so as to conclude satisfactory customer interactions.
| Inquiry Management
| Inquiries and sales opportunities are routed to different groups based on flexible criteria. Subsequent interactions are stored for future reference. Escalations and Information can be moved around to different groups as the situation requires.
| Issue Resolution
| Inter-office and inter-departmental issues can be shared and tracked to resolution whilst maintaining a history of the resolution process.
| Email and Message Archival
| As email volume rises day by day, organisations face a serious threat of losing track of communication and commitments. For the individual, the problem is equally important, as it's an uphill task to file and search for relevant email messages. AshTouch can be integrated to existing corporate and can store mail with full text index for quick search and retrieval spanning large volumes.

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