Software Development - eCRM

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Our Principals
Our Software division specialised in web based communication products. The internet represents an effective medium to collapse distance in a cost effective manner. This enable companies to keep in touch and maintain relationship with their customers, suppliers and their own wide spread offices, and field force.

Function
An eCRM product allows customers and suppliers to contact the company on specific issue - new sales service requests, outstanding issues, ets, and the appropriate person can respond and track the respons till completion.

Features & Benefits
The "anywhere anytime"aspect of the web allows users to log in at their convenience. The software routes their request to the correct person. Due to the strong record keeping aspect of the web, each and every issue can be the tracked to completion this resulting in better relationship management with one and all.

Name of Customers
Exchange Next, a Reliance Group Company

Exchange Next own and runs a portal for the plastic industry in India called Petrochemnext.com. Amongst other aspects, the site has a Technical Help Desk where plastic raw material processors can seek support from the technical groups of participating polymer manufacturers.

The software allows technical questions, operating parameters are captured and based on various criteria, the question is routed to the appropriate manufacturers technical department. The support given and the Q&A can be monitored by supervision and escalated if desired.

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