AshTouch - Overview

Enterprise Relationship Management | Decision Engine | Web Based Contact System with Asset Tracking | Functional Modules
AshTouch is a multi-purpose Web based collaborative Group Ware product that finds applications across a wide variety of industries.

Collaborative Group Ware

It's core technology is based on the fact that people work with each other in groups. These groups communicate with each other to accomplish their day-to-day objectives. As a part of communications they forward and receive documents. AshTouch allows individuals to quickly make groups and communicate within these groups.

Enterprise Relationship Management

AshTouch, a web based product allows global access to customers, suppliers, field force, branch offices, remote manufacturing plants and any other entity that need to interact with another. This forms the basis of enterprise wide relationship management.

A Web based system can be effectively used for internal issue resolutions and dissemination of information. AshTouch is positioned as an Enterprise Relationship Management software as it services the interaction between an organisation's own people as well as their customers, suppliers, dealers, stockist and just about anybody that the organisation deals with.

Decision Engine

The collaborative messaging architecture is closely inter-linked with a decision engine. This feature allows certain forms of interaction to be directly routed to the persons who are concerned with the matter. For example, if a supplier wants to reconcile outstanding dues, the request can be routed directly to the regional accountant in charge of the suppliers account as well as the accounts supervisor who oversees the activity. The accountant and the supervisor need not be in the same geographical location, and can yet interact on the specific matter as if they were together.

Another example is where a potential customer wants information on the usage of a certain product, that request is directly routed to the application expert for attention with the full knowledge of the concerned sales manager. In case the inquiry is not attended to within a preset time, the matter is escalated to another group whose job may be to attend to outstanding issues.
Web Based Contact System with Asset Tracking

The interaction with external people is fast moving from voice based call centers to web based contact centers. Whilst not denying the relevance of voice based interaction, specially if one can afford the infrastructure, in most case a web based contact center and email management system suffices.

AshTouch has a rich set of functionality to receive web based requests and route them to the suitable person in an organisation for resolution. The resolution is tracked and escalation takes place at an appropriate time.

The system is fully configurable to manage both email interaction and web based interaction.
The recently released Asset Tracking Module now allows the Web Based Contact Centre to be linked to assets internally deployed and/or equipment sold. This allows the users of the assets to directly send their service requests to the group responsible for servicing that particular asset/equipment.

Functional Modules

- Collaborative messaging with email integration
- Contacts databases for companies and people in those companies
- Document management - Storage and retrieval of scanned and computer generated documents
- Group Planner and Scheduler with meeting requester and scheduler
- On Line Chat module within groups with subsequent database access of the chat
- GroupWare based Forms and Templates
- Web Based Contact center for managing Service Requests, Help Desks, Product Inquiry and many other forms of external interaction with the ability to track issues and suitably escalate the matter on automatic or forced actions.
- Product Catalogue and/or list of equipment sold with details on usage and service responsibilities.

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