itCube - About us >> Infrastructure

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USA : The customer interface
In the US, our team comprises of Domain Knowledge Specialists located onsite at customer location, who report to head quarters in Cincinnati, Ohio. They are the front facing team to assist the users in implementing the software and determining the specific parameterization required to adapt the software for their specific needs and research studies.
We have a strong relationship with and presence within Cincinnati Children's Hospital and Medical Research Center (CCHMC), and a substantial number of applications are used within the hospital. Other hospitals in the region are now participating in the benefits that have been derived by CCHMC.
The technical team in USA undertakes all customer facing activities such as Analysis, Design, Testing, Training, Deployment and Post Implementation Support.

India : The offshore development center
Itcube Inc., uses fully owned facilities in India for the actual development. This model has been in use since inception and is now emerging as a business model of choice all over the world.
A qualified technical team, working in an international caliber environment, develops software as per the designs generated on site. The communication and development processes have been established and time tested to perfection.
Our development centers in India are located in Pune and Bangalore. Though Bangalore is the well known "India's Silicon Valley", Pune is a large and well established software center with substantial activity in the Bio Tech arena.

Internet Connectivity and Computing Infrastructure
Our in house data communication infrastructure includes multiple servers and fixed communication lines to the Internet. This is efficiently fire-walled and tested by external agencies to ensure it's robustness. The e-mail infrastructure and web collaboration runs on a Linux server and is fully protected from virus attacks by a virus gateway firewall.
The leased line to the Internet is via India's leading ISPs and is controlled by Cisco Routers. In the DMZ we have our IP-Phone, Terminal Server and Web Server infrastructure.
Our Event Tracking Software is hosted in USA and tracks change requests and other events related to the software development process.
We run Unix, Linux and Windows servers for staging, testing and source control. Programmers are equipped with the latest IDE for software development activities.

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