Ashtech Infotech Pvt. Ltd. - Services - Infrastructure Management Services

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Infrastructure Management Services
Our team of dedicated, multi-skilled personnel takes care of your IT resources, leaving you free to focus on your core Job function/ Business. While managing your IT infrastructure, we help you optimize your IT resources through well-defined processes and round the clock support.
We address your infrastructure management needs through best practices approach and quality. Our Infrastructure Management Services offering comes to you with aggressive service levels and reasonable costs. We have capacities to address the demands in the areas of Banking, Finance, Manufacturing, IT Enabled Services and Software Development.
Our offering of Infrastructure Management Services is a mix of Systems Management & Service Management.
Through Systems Management the core Infrastructure layers comprising of Hardware, Operating System Support, Web, Application, Database Support (Oracle / SQL), Storage & Network / Security Vendor / Asset Management is addressed – here we deploy appropriate team to ensure seamless & continuous availability of Infrastructure.
Through Service Management the key concern areas like Problem Management, Performance Management, Service Level Agreements Adherence by Vendors, Performance Management, Configuration (Asset/ License/ Change) Management & Service MIS are addressed.

Onsite deployed of resources for Infrastructure Management Services–

Helpdesk/ FM Engineers
o Desktop Support
o Standard Application Support
o First Level Server Support
Helpdesk Co-ordinators
o Facilitating the Helpdesk operations
Specialised Engineer deputation
o Solaris/ Windows/ Linux
o Database Administrators
o Network/ Security Administrators
o Application Management (if trained)
o Messaging Infrastructure Management
o Server based computing infra Management
Program Manager
o Overall responsibility for a customer with multiple locations

As a part of the Infrastructure Management, we keep the customer updated on a regular basis on the IT infrastructure performance by means of periodic reporting.

The offering from Ashtech is an SLA driven approach with Penalty option incase of non-adherance.

Ashtech maintains records as per the preference of the customer :-

- Excel based Reports
- Web based Helpdesk System – this is determined by the size & infrastructure available for deployment
- Client/ Software based Helpdesk system

|  |  | Infrastructure Management Services
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