AshTouch - Features

Collaborative Group Messaging:

- The heart of the system is messaging technology that allows company people to organize themselves into groups or messaging channels.
- The user can post a message to a channel and simultaneously to a specific user.
- On logging, the channel member can see the message and respond. Hence all the channel members are the recipients of the message.
- All channel members shall view all communication with respect to the message as and when the responses are posted.
- Messages are stored in a central database, which achieves Corporate Archival of these messages. In the present era of electronic communication, this is a very important feature that enables the organization to keep track of all the communication that has taken place any time at any level in the Organization.
- Each user views messages and responses to communication to the channel of which he is a designated member.
- Messages can be tagged with "actions" words and name of Doctors, dealers, etc. that the message applies to. This enables the recipient to scan the message and gauge its importance at a glance.
- Issues/Communications that are no longer relevant to anyone can be transferred to the archive section.
- Attachment of data files is applicable to messages.
- Group messaging system to keep track of both internal & external correspondence.
- Messages and replies can be posted in these channels for view and interaction within channel members.
- Facilities such as unread, hide, global hide, expand/collapse, etc allow user to manage these messages efficiently & effectively.
- A powerful search allows the messages to be mined.

Group ware based Forms:

The system allows a form created in any utility and saved as an universally acceptable HTML file to be added to the system and designed for use by a specified group of persons. Users can then call up the form and fill it up at the time of composing a message. The information in the form can be transmitted and accessed, in the way it was entered, along with collaborative messages in Ashtouch for purposes such as authorization or storage of a profile for future reference

Organizations have a constant need recording information in forms and forwarding/storing the form. The information in the form is not always for a data processing needs. Forms represent a structured way of gathering information. Using consistent forms allows familiarity with the information and ensures that the required information in always captured.

Some typical uses of the form filling and movement feature of AshTouch:

- Sales reports, Tour Plan and other sales related information.
- Leave applications, Petty cash vouchers and other accounting vouchers
- Indent for material in stores or to purchase department
- Territory and customer profiles
- Customer satisfaction surveys
- Service requests with designated information
- Sales Quotations
- Request for Quotations

Web based Knowledge Management:

Knowledge management systems are closely integrated with document retrieval systems. Traditional data processing systems convert raw rata into information, whilst knowledge management systems have the ability to deliver processed information to the person who is in need of it at an enterprise level.

Delivery of information is based not only upon storing it in an accessible area, but also upon relies heavily on searching the information intelligently and presenting a list most matching the requirements.

- Allows reports from legacy data processing systems to be distributed to persons both within and outside the organization via the web.
- Transient information can have a specific life.
- Information is available at a private level or to a functional group on need bases.
- Search can scan inside of documents stored in the library.
- Deliveries of knowledge documents are available to groups of users based on access considerations.

Document Storage & Retrieval System:

A multi-faceted system is available for not only storing any document for web based retrieval but also allows delivery by email, fax or hardcopy. The retrieval mechanism is facilitated by search engines and access control mechanisms.

Organizations can allow access to documents in a controlled manner and concepts of "Librarian" has been implemented to provide delivery after due consideration. Audit-able processes are in place to tag requests for documents and ascertain as to when the requests have been met, thereby bringing in accountability and responsibility in document handling.

We also offer a service facility to scan and OCR bulk documents at our State of the Art Facility with a capacity to process 30 Lac documents per month.

- Scanned and Computer generated documents can be stored in the system - Images, MS Word documents, graphic files, Engineering AutoCAD designs, Video Files, PowerPoint presentations…..
- Life of the document can be defined for auto removal
- Access can be restricted to designated groups
- Single or Bulk upload of files is possible. For bulk upload, offline agents are available for document preparation
- The system allows for a single point of management
- Uploads and access can be from any Global web location

Contact Management:

This is designed as a central database of all the entities (external & internal) that the organization deals with and the people in those organizations.

This is a very important feature as the organizational level database is centrally located. Especially with the help of this system, valuable information about the client is not lost with the company executives who frequently change locations & territories.

Secondly, for Marketing Campaign or any other communication the Organisation has a detailed and updated database of clients.

- A central directory increases access to a vital corporate information.
- Access restrictions apply to external persons. External users can view the contact information of the internal users of individual companies only
- User friendly alphabetical search, company search, generic group search etc. is provided.
- Other sections of the software use contact information to make messaging and Diary more meaningful as well as maintains knowledge of interaction with a company.

Planner and Schedule Management:

This function allows users to record their appointments and publish the information to the channel members. This section is particularly useful for Sales staff to plan tours & schedules in consultation with their superiors.

Diary is functionally divided into the following sections:

Diary Events

This section is a tool that can be very handy for proper time management.

Company Executive can effectively use this system to improve utilization of their time in the field.

- Company Executive s can fill up their schedule on a daily, weekly or monthly basis. This serves as a ready reference for him. This schedule can be made visible to the members in the Channel. Thus Plan for the week is available to the Sales Supervisor for all the Company Executives. There is no time wasted in informing the schedule.
- Personal events for the Company Executives can be separated from events that are known to one or more channels.
- Sales Supervisor can also fix up the schedule for the Company Executives if he wants some appointment to be preferred over other appointment.
- Company Executives can put a list of important activities in to do format and a reminder also can be set. Thus the system helps them to perform their task with the deadline.
- Electronic files can be attached with dairy events for quick access.

Meeting Organizer

Meetings can be scheduled and confirmation sought from the invitees. This can be used effectively for Sales Review meeting. People across the Organisation irrespective of their location can be communicated using this.

Minutes of the meetings can be attached to the meeting event.

- Request and scheduling meetings are possible with messages inviting others to meetings and their acceptance or rejection.
- Cancellations of meetings can be communicated to all the invitees.
- Checking availability of channel members
- Reminders can be set.

Recurring Activity Manager

Recurring activities can be recorded at one point.

This may be applicable for the Company Executive who visits who visits particular client say every Friday at 4 p.m. He can enter this event once and it will appear on his calendar as a recurring event.

To Do List to Manage pending Work

Personal to do lists allows one to keep track pending activities within a channel. Remainder can be set for timely action

Service Request / Complaint Management System (SR/CM)

The SR/CM module has been especially designed with the following objectives:

- Receive request for Services / Complaints over the web.
- Direct the request / complaint to the appropriate Channel / Group of persons to ensure resolution.
- Track the resolution process
- Escalate the unresolved requests / complaints
- Create a log of the complaint for future analysis.
- Well defined Administrative module that enables the company to
  - Design the Service request / Complaint module
  - Define the format for the request / complaint
  - Define the Resolution channel for each category of request / complaint
  - Define the Escalation Channel for each category of request / complaint
  - Define the rules for escalation of request / complaint

Inquiry Management System

To support the marketing efforts of the company & enable all External & Internal users to avail self-service to product/service offered by the Company.

- Comprehensive product catalogue software is included with the software.
- Once the catalogue is populated with the products that the company offers, clients /dealers can search the catalogue and place inquiries based on their needs.
- The inquiry is then directed to a channel / group that is meant to handle the inquiry. Escalation is also possible for inquiries not handled.
- Products can be searched for, in intuitive ways as opposed to a drill down by category. Channels to handle the inquiries can be based on many criteria. Multiplicity of channels / groups is possible

Web Based Contact System with Asset Tracking
People can either log on via the web or phone and register their which are automatically directed to the persons responsible for resolving the issue.

The Asset Tracking system is designed to suit the needs of Organizations with a large number of assets deployed with employees and customers. The tracking system provides the essential link between the following functions:

- Listing the assets sold or deployed with anyone along with key information.
- Enabling users of the asset to record complaints / service requests related to the asset.
- Automatic routing and tracking these service requests till their resolution.
- Maintaining a service history of the asset.

[ Home | Overview | Applications | Features | Deployment | Partners | About us | Contact us ] © Ashtech Infotech Pvt. Ltd. 2001. All rights reserved. Best experienced with 800 x 600 screen resolution